Performance Monitoring, Assessment, Review and Improvement
HSEQ performance and systems are monitored, audited, and reviewed to identify trends, measure progress, assess compliance, drive continuous improvement, and provide assurance that management processes are working effectively.
Processes are in place to meet the following requirements:
- The staff is actively involved in periodic self-assessments of the effectiveness of processes and procedures to meet HSEQ Performance Objectives.
- HSEQ performance indicators (both leading and lagging) are established, communicated and understood throughout the organization.
- Monitoring and measuring programs for key HSEQ performance indicators (i.e. processes and products) are established, documented, implemented and maintained.
- HSEQ performance indicators are regularly used to determine when and what management system changes are necessary through trending analysis.
- HSEQ behavior is improved through observation, recording, and coaching.
- Procedures are in place for a documented, risk-based audit process for periodic evaluation of HSEQ objectives and targets, regulatory compliance, and effectiveness of the HSEQ management system.
- Objective and systematic internal and external audits are planned and undertaken.
- Non-conformances from assessment processes (audits, monitoring programs, inspections, products, etc.) are prioritized and tracked through documented corrective and preventative action programs with learnings applied into the HSEQ management system for improvement.
- Non-conforming product shall be identified and controlled to prevent its unintended use or delivery.
- HSEQ performance data is reported and treated equally with other key business indicators.
- Site inspections and audits are undertaken at frequencies appropriate to level of risk.
- Executive management review HSEQ management systems to continuing suitability, adequacy and effectiveness.
- HSEQ goals, targets, performance indicators and customer satisfaction are reviewed at least annually.